Special Offerts

Rental Car with Chauffeur

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1. Brokerage 

Car Rental Cuba arranges the rental of vehicles in many locations at competitive prices. The rental agreement is concluded with the local car hire company under their terms and conditions. Please note the information given on our voucher and documentation.


2. Coverage Packages: What’s included? 

a) Coverage with Excess (Standard) Prices include the following: 

- Unlimited mileage 

- Third party insurance (the extent of the indemnity is usually limited in accordance with the terms and conditions of the local car hire company. Additional coverage can also be taken out with the local car hire company: see clause 25 below). 

- Comprehensive and vehicle theft coverage (with excess) 

- Airport taxes and allocation, together with any other local taxes where applicable, unless provided otherwise in the conditions contained in the documentation or voucher. 


b) Coverage with refund of Excess (All-Inclusive) Prices include the following: 

- Unlimited mileage 

- Third party insurance (the extent of the indemnity is usually limited in accordance with the terms and conditions of the local car hire companies or additional cover taken out through the local car hire company: see clause 25 below) 

- Comprehensive and vehicle theft cover (except in case of damage to glass, mirrors, wheels and/or tyres. See clause 23 below for further exceptions). 

- Airport taxes and allocation, together with any other local taxes where applicable, unless provided otherwise in the conditions contained in the documentation or voucher. 


c) Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus) Prices include the following: 

- Unlimited mileage 

- Third party liability (indemnity limit according to general terms & conditions of local car hire company, see paragraph 25) 

- Comprehensive and vehicle theft cover (See clause 23 below for further exceptions). 

- Airport taxes and allocation, together with any other local taxes where applicable, unless provided otherwise in the conditions contained in the documentation or voucher. 


3. Prices 

a) Listed Prices include sales tax 

All prices quoted are in GBP and include VAT. Please note the period of time for which the quoted prices are valid. Special offers cannot be combined.


b) Best Price Guarantee 

Car Rental Cuba’s ‘Best Price Guarantee’ offers to match any price on a competitor’s website within 24hrs of having made your Car Rental Cuba booking. Both the Car Rental Cuba rate and the rate of the competitor should be in Pound Sterling and include exactly the same car hire conditions:


These include: 

- Pick-up/ Drop-off stations 

- Pick-up/ Drop-off dates 

- Car category 

- Coverage policies (benefits and coverage) 

- Extras (incl. extra fees, e.g. taxes) 


The price match is only applicable when submitted with the required information. If the booking status is ‘on request’, the ‘Best Price Guarantee’ offer is no longer valid. The Best Price Guarantee does not apply to bookings made through partner sites (e.g. travel agents or affiliate partners). The Best Price Guarantee is also not valid in combination with other discounts or promotions. The Best Price Guarantee is not applicable in individual cases where a price match is not possible due to the guidelines of the respective car hire provider. Payment of the refund and matching of prices is subject to the Car Rental Cuba conditions. In addition to the above conditions, you are also required to send proof, in the form of a screenshot, indicating the better rate and where you have found it.


4. Payment 

Payment can only be made by credit card. Your credit card will be charged for the full amount of the booking when the booking is confirmed. For all on-request hire car bookings, please note that we will only charge your credit card once the booking is confirmed, and not before. As the payment will be made to our group company in France, it will be listed as Car Rental Cuba Car Rental (Pertuis) on your credit card invoice.


5. Cancellation of car hire 

If the local car hire company is unable to complete the rental contract (due to bankruptcy or insolvency, etc.) Car Rental Cuba is then exempt from its contractual obligations. Car Rental Cuba reserves the right to withdraw from a reservation inside of 7 days of the reservation confirmation should the local hire car company turn down the rental of the vehicle. Car Rental Cuba would in this case contact the customer immediately by Fax, E-mail or letter. Should your payment already be completed, it will be fully reimbursed. 


6. Obligation of the client 

It is the obligation of every Car Rental Cuba customer to have a working and operational Email account. This account must be able to receive emails as well as PDF attachments, such as the voucher. It is the responsibility of the customer to check this account regularly, and take into account the emails from Car Rental Cuba. Customers must provide their correct email address to Car Rental Cuba. Car Rental Cuba is not responsible for any damages or costs that may occur due to a lack of action on the part of the customer who has not taken into account a Car Rental Cuba email. Your E-mail account capacity remains your sole responsibility. 


7. Online or Hotline Reservation 

Car Rental Cuba car hire can be reserved on our website or over the phone at our friendly Customer Service Centre. After making a reservation, the customer will receive a voucher by fax, post or email. The voucher confirms the reservation and is to be presented to the local car hire company, who is responsible for providing the vehicle to you. 8. Reservation by vehicle group It is not possible when booking to specify a specific car model or colour. The reservation is made by vehicle group based on size, performance or type. If, however, you wish to reserve a certain model, we will try to make this model available. If a vehicle in the agreed group is not available at the time of collection, a vehicle from a higher group will be provided at no extra cost.


9. Cancellation of the reservation 

It is possible to cancel your booking with Car Rental Cuba at any time up to 48 hours before the date and time of your pick-up.

Please call our toll free hotline number (0800 98 79 087) or write us an email through our contact form in the Service section of the website.


Customers remain liable to pay the full rental price for cancellations made within 48 hours before the start of the reserved rental period or upon failing to pick up the vehicle (no show). This also includes cases, in which the customer does not comply with the rental conditions of the local car rental company.


When booking via partner websites or comparison websites, with which Car Rental Cuba offers are integrated or included, the cancellation policy and conditions are subject to that respective partner or comparison website.

The customer is entitled to provide proof that in the event of late cancellation, the full cancellation payment has not been misemployed.


10. Changing your rental contract 

All changes to a reservation require confirmation from the local car hire company. Please note that Car Rental Cuba does not charge any fees for the changing of bookings. Changes may, however, require a new price calculation. It is not generally possible to change a reservation less than 24 hours before the agreed collection date. We will, however, endeavour to process any amendments you may make, subject to availability.


You can extend your reservation by contacting our call centre at least 24 hours before the end of the agreed rental period. If you agree the extension locally with the local car hire company, we cannot guarantee that the extension will be offered on the same special terms as the original booking. The local car hire company is entitled to charge their own rates. Please inform us immediately of any alterations that directly affect the planned collection of the rented vehicle, e.g. change of arrival time at the collection point. 


Any modifications regarding changing your car hire agency are not possible. If extending a rental reservation via Car Rental Cuba, the extension of the lease must also be conferred to the local car company by the customer and then confirmed by the local car rental company themselves. Excess can only be successfully reimbursed to the customer upon submission and proof of a duly extended rental lease.


11. Rental Contract 

The rental contract is concluded locally between the client and the local car hire company and is subject to their local terms and conditions. Please read the rental agreement carefully and keep a copy for reference.


12. Rental Period 

The vehicle can only be rented for complete days. A rental day corresponds to a 24 hour time period that begins once the rental vehicle is collected.


Please note: Vehicles must be returned no later than the time stated in the contract. Please note: a one hour delay will be charged one full rental day and the additional time will be charged at a rate set by the local car hire company and not at the special rate the booking was originally based upon. If you wish to extend your reservation, please refer to clause 10. Please note that no refunds are given for the early return or late pick-up of any vehicle.


13. Vehicle Collection 

The rented vehicle is usually collected from your destination airport or alternatively from a collection point where a free shuttle service takes the customer from the airport to the collection point. If hotel delivery is possible or has been pre-agreed, there may be additional charges, depending on the terms and conditions of the local car hire company.


14. Non-Collection/ Late Collection of the Vehicle 

Please contact Car Rental Cuba and the local rental company as soon as possible if there are any last minute occurances that may delay the pick up of your vehicle (e.g. flight delay, strike, natural catastrophe). Please Note: Should the vehicle not be picked up on the date and time stipulated, the availability of the vehicle cannot be guaranteed as the local car rental company has the right to otherwise reserve the vehicle for hire. In this case there is no right to a refund of the cost of the car rental. The customer is entitled to provide proof that in the event of a non-collection, the full amount of the payment has not been misemployed. 


15. Repairs 

In the event of an accident or breakdown, please inform the local car hire company immediately. Repairs should never be made to the rental vehicle without permission.


16. Accessories 

Additional accessories such as child safety seats, snow chains etc. are available, at extra charge, from many local car hire companies.


17. Driving Licence and Passport/ Identity Card 

Please note local requirements. Normally the driver and any additional drivers should have held a driving licence Type 3 (Type B EU standard) for at least one year. In certain countries, drivers are required to have held a valid driving licence for at least three years. A valid passport or identity card must be presented when collecting the vehicle.


IMPORTANT INFORMATION: In the UK, it is not sufficient to show only the card part of the licence to retrieve the vehicle. The driving licence must be accompanied by its paper counterpart. The paper counterpart is never acceptable on its own and under UK law both parts need to be presented at the hire station when collecting the vehicle.

PLEASE NOTE: Some local car hire companies only allow an additional driver to be included on the payment of a surcharge.


18. Minimum Age

Some local car hire companies set a minimum age for all first and additional drivers. Please note the relevant advice.


19. Deposit 

All local car rental companies have the right to demand a deposit. Therefore, a credit card issued under the name of the driver is obligatory. Debit cards (e.g. Visa Electron) are not accepted by the local hire car companies. Please follow the advice given on your voucher and the advice under the hire conditions of the vehicle that you have selected.


20. Refuelling 

There are two different types of fuel policies: 


Full to empty - For rented car without chauffeur- the tank is full when the car is collected and is to be returned empty. In this case the full tank of fuel must be paid for in advance upon collection. 

Price per mile- For rented car with chauffeur- the tank is full when the rental car is collected. Pay at the end by the total miles traveled, along with the service of driving


Please note which of the above options is quoted in your contract with the local car rental company in order to avoid any extra costs. 


21. One-Way Car Hire 

In many destinations, the rented vehicle can be dropped at a different station from that where it was rented, provided that the drop-off station is in the same country as the pick-up station. Please note any additional costs and the associated terms before reservation. One-way car hire in Spain is possible ONLY if the car hire duration is of 3 days or more. 


22. Third Party Vehicle Insurance 

Please note that the third party insurance provided by many local car hire companies has a limit on the indemnity. You can find a non-binding list of the indemnity limit offered by car hire companies in different countries online and available to download in paragraph A of the terms and conditions in the Service section of the website. Please ask the local car hire companies for their current indemnity limit. In the event of a claim where the amount of damage and/or loss (in respect of persons and property) exceeds the indemnity limit, the amount in excess of the limit is not covered. It is recommended that additional coverage with a higher indemnity limit is taken out with the local car hire company. Please note that the relevant indemnity limits information related to your booking is listed on your voucher. Please note: The third party insurance does not cover any damage to the rented vehicle (see clause 23: the cover offered under the fully comprehensive coverage package). The coverage is also no longer valid, if the driver was under the influence of alcohol, drugs or medication rendering him/her unfit to drive. In the event of damage, the claimant must report the incident immediately, at the latest on the following day, to ensure that the coverage cover is not invalidated. The address to contact can be found in the coverage documentation. 


23. Comprehensive Cover 

a) Comprehensive Cover 

Comprehensive cover allows customers to receive a refund of excess paid for damages to the car hire. Comprehensive cover is included in the price listed as stated in paragraph 3. Please read the information on the voucher relating to the type of cover and exclusions. If the local car hire company only offers cover with an excess payable, it will retain the agreed excess amount in the event of damage; this sum will be deducted from your deposit. The excess shall be held by the local car hire company and charged to your credit card. Refunds will not be issued for damage to tyres, wheels, glass, mirrors, windshield, roof or undercarriage due to having driven on unmade roads. The amount of excess differs from country to country. Please note the terms issued by the local car hire company. 


b) Refund of Excess 

Car Rental Cuba will refund the excess taken for damage if you have booked one of the following packages: Coverage with refund of Excess (All-Inclusive) Package, Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus) Package and Coverage with refund of Excess including Extra Driver & Full Tank (All-Inclusive Gold) Package except in case of:


- Damage due to failure to observe the general terms and conditions of rental, especially damage caused by driving on unmade roads.

- Breach of the provisions of clause 27 of the general terms and conditions.

- In circumstances where the lessee causes deliberate damage or causes damage by reckless driving, the lessee is liable for the full cost of the damage caused.

- Loss of or damage to the car keys.

- Damage to tyres and glass (includes mirrors and damage to the wheel) with the Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus) Package.

- Damage to the roof and undercarriage.

- Damage resulting from theft or attempted theft of personal belongings left in the hired car.

- Damage to the clutch. - In all cases where the local company refuses to meet the damage claim.


The above listed cases are not included under fully comprehensive cover. Refund of excess only applies in case of damage to glass and/or tyres and mirrors and/or wheels with a Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus) Package booking.


Costs such as vehicle recovery fees, charges arising from the car hirer losing rental days due to repairs, service fees, handling fees, hotels, survey fees, telephone charges etc. are not refunded. Car Rental Cuba cannot be held liable if the total car hire period is hindered and/or reduced due to a vehicle breakdown. In general, personal belongings which have been stolen from the car are not compensated.


24. What to do in the event of loss and/or damage If you are injured or the vehicle is stolen you must:


- immediately contact the local car hire company

- inform the police and they will issue a police report. - a police report is required when the local partners rental terms state that it is, or when any party is injured as a result of damage/accident.

- when you return the rental car, make sure that you receive a damage report both signed by yourself and the local car rental agency.


To obtain a refund of excess, you must have one of the All Inclusive coverage packages from clause 2; b), c), or d).


The following documentation must be submitted to Car Rental Cuba:

- The damage report signed by the local car hire company and by you.

- The police report

- A copy of the rental contract

- Proof that the deposit was paid in cash or charged to your credit card.

Customers are required to make their claim for refund by Car Rental Cuba inside of one month. After the deadline, claims against Car Rental Cuba may only be made upon proof that your ability to adhere to the deadline has been hindered. Should damage occur to the hire car, you are obliged to report it as soon as possible, latest the following day, in order to obtain your right to a refund. Contact details are always available on the rental documents.


25. Additional Coverage 

Most local car hire companies offer additional coverage packages, in particular Personal Accident Insurance (PAI). The prices and terms of these additional coverage packages should be requested directly from the local car hire company. Car Rental Cuba cannot refund the cost of such additional cover.


26. Guarantee 

As a broker, Car Rental Cuba has no control over the contract terms offered by the local car hire companies. However Car Rental Cuba is willing to offer its assistance in solving problems that might occur between you and the local car hire company.


27. Liability 

Car Rental Cuba is liable for its own actions and performance in case of wilful misconduct or gross negligence. In cases of negligence, Car Rental Cuba will only accept liability in cases of injury of the contract-substantial obligations. The liability of Car Rental Cuba is to an extent limited to contract-defined and foreseen damages, and the maximum amount of liability is limited to the 10-time value of the contract with the local car hire company. The exclusions and limitations of liability mentioned above do not apply to damages resulting in loss of life, personal injury or harm to health.


28. Acts of God/ Force Majeure 

Car Rental Cuba cannot be held liable for Acts of God/Force Majeure. This includes war, unrest, aeroplane hi-jacking, terrorist attacks, all natural catastrophes, power cuts, strikes, lock outs and similar events.


29. Country of Jurisdiction 

Your contract is subject to the laws of the Republic of Cuba.

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